Refund Terms

Effective Date: October 1, 2023

At MELAVEXIA, we are committed to providing our clients with products and services of the highest quality. In the event you are not fully satisfied with your purchase, this Refund Terms document outlines your rights and obligations regarding refunds and returns.

Eligibility for Refunds

To be eligible for a refund, you must contact MELAVEXIA within 30 days from the date of purchase. Refunds and exchanges may only be processed if the following conditions are met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• A valid receipt or proof of purchase must be presented.

Non-Refundable Items

Certain items are exempt from being refunded. Non-refundable items include but are not limited to:

• Downloaded software products
• Personalized or custom-made items
• Gift cards

Processing Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Reach out to your bank, as there is often a processing time before a refund is posted.
4. If you have done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at [email protected] and send your item to our office at:

MELAVEXIA,
123 Business Lane,
Suite 456,
Commerce City, CO 80022

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For further questions regarding our refund policy, please contact us at: [email protected].

Thank you for choosing MELAVEXIA.